JG Multimedia
Terms & Conditions

 

A Word To Our Valued Clients

JG Multimedia’s website creations are designed by seasoned & skillful professionals, who always aim to create a beautiful, yet highly user-friendly website that you require and at terms that you can afford-when you need it done.

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services.

Due to the non-tangible, digital & custom nature of our business; refunds are not given once payment has been rendered. JG multimedia strives to work with every budget and to ensure that each new client is satisfied. If you are not satisfied with the work rendered we will do our best to make sure that you have the best client experience possible and that you are happy with our service. We delve more into this topic in the terms below.

Design Processes

You will be required to answer questions from our design questionnaire which will help us identify your needs. The initial estimated time frame will be extended if it is difficult to contact you during the design process.

We provide an estimated price breakdown in our proposals. Once a proposal fee is paid and the proposal is accepted, the service agreement will be sent and a deposit will be required. The project commences once all required files are sent from the client.

Prices are subject to change and each project is custom. If you are referred by another client, you may not get the same pricing as each project is different.

Project Timeline

Due to the nature of our business, we do not guarantee a completion date for any project. With the client providing all required verbiage, photos, etc., web design projects can usually be completed in 3-4 weeks. This also depends on the prompt attention of the client and the number of revisions required. If you have a project deadline, please let us know and we will do our best to accommodate you.

We work with multiple clients at a time and though we are able to work on several client projects at once – we do keep our clients in order of first-come, first-serve basis. If time is of the essence and you need something done within a week, we offer a special “Rush” pricing – you can read more about that below.

Rush Jobs

If you are in a rush and need a project completed right away, we offer special “rush rates” where we can promise that your project would be moved to the front of the line and done within a 7-day time frame. You would be charged an additional 25% on the total. So for example, if the project is normally $1000, with the rush fee, the project would total $1,250.

Logo Designs

We provide (high resolution) image files including .jpeg image files (white background) and .png image files (transparent background) We can also provide Vector files (.eps / .svg) for an additional $25 fee per design.

We DO NOT provide editable image files such as .psd or .ai. (if you need edits or changes to your graphics in the future, we would be happy to help you for a minimal fee). We would be happy to provide you with each separate element of your graphic (s) in separate image files. For instance, if your logo has both wording & graphics, we can create separate image files for each to be used as you wish.

Terms & Conditions

Payments

Payments are accepted via a link on your invoice. The process is as follows: You will first be sent an invoice from JG Multimedia. Please be advised that you are not required to have a Paypal account in order to make a payment. There is an option on the invoice to pay via credit card, debit card, or electronic check.

A minimum of 25% or $500 (whichever is higher), non-refundable deposit is required in order to begin a project. We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All setup fees are also nonrefundable as it is applied to costs immediately incurred in initiating your services (such as graphic design). If a project is canceled or postponed, all monies paid are retained by JG Multimedia and if applicable, a fee for all work completed.

Please note: Payments for projects are made to us in increments as a courtesy to the client. If a client’s payment does not go through or bounces, a $50 charge will be incurred.

Refunds

Due to the custom & digital nature of our work, JG Multimedia does not issue refunds for any reason. Please note our cancellation policy (below) for information about canceling your project. A deposit made is an acceptance of these terms.

Additional Charges

Additional charges will be discussed and agreed upon before the final invoice is sent (more on this topic below). While we attempt to utilize free stock photos from sites such as Pixabay or Unsplash, additional charges (for graphics) will be applied if any pictures or illustrations are needed through stock sites such as iStock or Dreamstime. (We will not purchase any images without notification of the client).

Additional charges will be applied if the client needs additional work that is outside of the original quote or package specifications. JG Multimedia will notify the client beforehand should this be the case.

The client has 5 days to make their payments or a $100 late fee will be applied for every week that the client is late after that time.

Sometimes project work may fall outside of the scope of a project in our package pricing, such as:

* SEO Service
* Special graphics
* Additional Coding & Customization of a theme.
* These listed above are a partial list used as examples.
* Other charges may apply, but the client will be notified.

Cancellation

Our cancellation policy is dependent upon whether or not a client is on a payment plan for work already rendered and if the work is a monthly service such as website maintenance and the terms are discussed in our service agreements. If work has been completed, then payment will need to be made in full. If work is in process, then the client would need to pay for work completed. This is only valid if the cancellation abides by the terms in the service agreement.

Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by JG Multimedia and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Website Copyright & Credit

The copyright for your site is transferred to the client upon delivery, it then becomes your intellectual property, but JG Multimedia reserves the right to use the client work for portfolio purposes. The site design must be kept intact and not altered after installation. If you want to make changes to your design after installation, contact us. Another designer may not make changes to the custom theme design without express permission from JG Multimedia. If you choose to remove any portion of the design, you must remove the complete design and use a new WordPress theme. You may not continue to use a premium theme provided as part of our design.

You may provide your own photos or stock images for use in your design. If you choose stock images, you are responsible for compliance with license/photography copyrights. We are not liable for photos or design elements you provide.

The JG Multimedia credit must be kept in the footer as long as you are using the design.

Communication

We utilize email as our primary means of communication. One purpose is to use the email correspondence as a reference when we are able to begin working on a project. This facilitates keeping things in order and to track project details and answers to the questions that may arise for clients. In turn, we usually respond to email inquiries within 24 hours.

We communicate with our clients during the design process. At times, we may request specific feedback and your approval to continue working. Responding to our questions in a timely manner will allow your design to progress effortlessly.

Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expected or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.

Should you fail to provide necessary files or pieces of information within 10 days of the date requested, all payments will be forfeited to JG Multimedia and the project will be canceled.

Phone Consults

Our projects come with 4 hours of customer service/consultations. We are available Monday through Friday between the times of 12:00 pm and 3:00pm EST. for such calls/video chats. Any consults beyond the 4 hours will be charged an hourly rate of $75, this also includes training sessions.

Note: You will still be required to fill out our design questionnaires even if we discuss the details of the project by phone. This ensures that no detail is missed on your project.

Usernames & Passwords

The client is responsible for supplying usernames and passwords for WordPress access, FTP access, hosting (if necessary), and domain name registration (if necessary). We will protect all usernames and passwords to the best of our ability, but for your added protection, we suggest that you change your passwords after the design process is completed.

Confidentiality

The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information. The client may not utilize information or marketing plans given in proposals with another entity without written permission and payment for said plan of action.

 Force Majeure

Neither party will be liable for, or will be considered to be in breach of or default under this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond such Party’s reasonable control and that such Party is unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs, the affected Party will give prompt written notice and proof (if requested) to the other Party and will use commercially reasonable efforts to minimize the impact of the event.

Website Protection and Security

While JG Multimedia attempts to bring you the highest quality service possible, we are unable to guarantee the integrity of any data stored or transmitted via the internet or through our systems. As such, JG Multimedia is not liable for any claims of damage or loss caused by the loss of data, password compromises, or the hacking of your website. You are solely responsible for keeping your site up to date and backed up. (Note: Your hosting provider should keep daily backups of your site files, but may not back-up the database).

We do offer maintenance packages where we do all that we can to keep your site secure and protected, but even then we cannot make any guarantees as some situations may be out of our control. If the WordPress site we design for you does get hacked into, we would be happy to help you get it resolved by contacting your hosting provider and pinpointing the exact problem and getting it restored again for a fee. Our hourly rate is $65 per hour. It may be a quick and easy fix or it can be major damage such as bad scripting code in hundreds of files that would need to be manually removed. Either way, we are not responsible; but definitely happy to help get your site up and running again.

WEBSITE MAINTENANCE

When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. An administrative fee of $50 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew at any time via your account page on our site. JG Multimedia may terminate this agreement at any time with written notice to the client.

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PRINT MEDIA DESIGN

Design costs paid to JG multimedia are non-refundable. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer. We provide the design files via email or online only. No actual items will be shipped to you. 

SEO/MARKETING

Client understands, acknowledges, and agrees that JG multimedia has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Client’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (6) months, and in some cases longer, after commencement of plan to list and/or update Client’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.

JG Multimedia is not responsible for changes made to Client’s website by other parties that adversely affect the search engine or directory rankings of Customer’s website.

Indemnification

Clients shall indemnify and hold harmless JG Multimedia (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) incurred by JG Multimedia as a result of any claim, judgment, or adjudication against JG Multimedia related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by Client to JG Multimedia (the “Client Content”), or (b) a claim that JG multimedia use of the Client Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, JG Multimedia must: (i) give Client prompt written notice of a claim; and (ii) allow Client to control, and fully cooperate with Client in, the defense and all related negotiations.

Disclaimer

JG Multimedia DOES NOT WARRANT THAT THE SEO SERVICES WILL MEET THE CUSTOMER’S EXPECTATIONS OR REQUIREMENTS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE IS WITH CLIENT. EXCEPT AS OTHERWISE SPECIFIED IN THIS AGREEMENT, JG MULTIMEDIA PROVIDES ITS SERVICES “AS IS” AND WITHOUT WARRANTY OF ANY KIND. THE PARTIES AGREE THAT (A) THE LIMITED WARRANTIES SET FORTH IN THIS SECTION ARE THE SOLE AND EXCLUSIVE WARRANTIES PROVIDED BY EACH PARTY, AND (B) EACH PARTY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THIS AGREEMENT, PERFORMANCE OR INABILITY TO PERFORM UNDER THIS AGREEMENT, THE CONTENT, AND EACH PARTY’S COMPUTING AND DISTRIBUTION SYSTEM. IF ANY PROVISION OF THIS AGREEMENT SHALL BE UNLAWFUL, VOID, OR FOR ANY REASON UNENFORCEABLE, THEN THAT PROVISION SHALL BE DEEMED SEVERABLE FROM THIS AGREEMENT AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING PROVISIONS.

Limited Liability

IN NO EVENT SHALL JG MULTIMEDIA BE LIABLE TO CLIENT FOR ANY INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, LOST PROFITS, WHETHER OR NOT FORESEEABLE OR ALLEGED TO BE BASED ON BREACH OF WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY, ARISING UNDER THIS AGREEMENT, LOSS OF DATA, OR ANY PERFORMANCE UNDER THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN. THERE SHALL BE NO REFUNDS. JG MULTIMEDIA MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
WITH REGARD TO ANY THIRD PARTY PRODUCTS, THIRD PARTY CONTENT OR ANY SOFTWARE, EQUIPMENT, OR HARDWARE OBTAINED FROM THIRD PARTIES.

By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.

813-551-0268

Available Mon-Fri. 10 to 6

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